SignHelm Terms and Conditions (Terms of Service)
1. Overview & Corporate Provider
SignHelm (accessible at https://www.signhelm.com, https://signhelm.com, and https://signhelm.app, including the SignHelm Web Studio and SignHelm Desktop software for macOS, Windows, and Linux) is developed, owned, and operated by InfoConverge, LLC. By downloading, purchasing, accessing, or using SignHelm, you agree to these Terms and Conditions (“Terms of Service”).
2. Merchant of Record & Billing (PADDLE.NET* SIGNHELM)
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com (Paddle.com Market Limited / Paddle.com Inc.). Paddle.com is the Merchant of Record for all SignHelm orders, handles payment processing, sales tax / VAT / GST calculation, invoicing, and billing support inquiries, and processes returns and refunds. Charges on your bank or payment card statement appear as PADDLE.NET* SIGNHELM.
3. Software Editions, Licensing & No-Lockout Promise
- Free Tier & 3-Document Wet-Ink Desktop Trial ($0): You may use SignHelm Web Studio in your browser free of charge, and you may export your first 3 distinct PDFs in SignHelm Desktop with real Wet-Ink Multiply blending and 8-strip protection unlocked (with no time limit and no payment card required). After 3 distinct wet-ink documents, SignHelm Desktop continues to allow unlimited Free Flat Mode PDF exports forever without watermarks.
- SignHelm Desktop One-Time License ($39 USD · 1 Computer): Grants you a perpetual license to use SignHelm Desktop on one (1) computer (movable to a replacement computer via self-serve seat transfer directly inside the newly installed app, up to 2 transfers per 30 days / 4 transfers per rolling 365 days). Includes your local signature vault, 12-box capture sheet generator & importer, natural signature variation across multi-page PDFs, Wet-Ink Multiply blend + 8-strip protection, local Auto-Fill & on-device OCR, local Wi-Fi Sign-by-Phone, one (1) full year of new feature updates from the date of purchase, plus free critical bug fixes and operating-system compatibility updates for your purchased major version. Your $39 software never expires.
- Optional Updates-Only Annual Renewal ($19 USD / year · Optional After Year 1): After your first year, you may optionally renew for $19/year to receive subsequent new feature releases on Desktop (for 1 computer). If you choose not to renew, your app continues working forever on the newest version released while your updates were active, and continues receiving free critical fixes and OS-compatibility updates for your purchased major version.
- Optional Pro & Cloud Add-On ($29 USD / year · Coming Soon): An upcoming optional annual add-on on top of your $39 SignHelm Desktop license that unlocks activation across up to three (3) computers, Encrypted Cloud Signature Vault sync (Coming Soon), Cloud-Relay Sign by Phone (Coming Soon), and all new feature releases while active.
- Team & Multi-Seat Volume Licensing (5+ Computers): Law firms, real-estate brokerages, healthcare practices, and enterprise teams needing 5 or more seats with centralized billing can request a multi-seat volume license by contacting support@signhelm.com.
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Seat Verification, Offline Grace Window & Refund Deactivation: Upon activation and periodically in the background, SignHelm Desktop renews a 14-day cryptographic machine lease (
SIGNHELM_LEASE1). You may use all licensed features completely offline for up to 14 consecutive days (with an informational reminder after 7 days offline). If a license is refunded or charged back, or if you transfer its seat to a new computer, Wet-Ink Pro exports are deactivated on the refunded or displaced machine while Free Flat Mode signing remains unlocked forever.
4. Renewals, Price Protection & Refunds
Optional annual subscriptions ($19/year Updates Renewal and, once launched, $29/year Pro & Cloud Add-On) automatically renew every 12 months unless cancelled prior to the renewal date. We send an advance renewal reminder email 15 to 30 days before every annual renewal containing the renewal amount, billing date, and a one-click cancellation link.
Price-Change Protection: Renewal prices may adjust modestly over time to cover infrastructure and operating costs, but we guarantee that we will never increase an existing subscriber’s renewal price more than once in any 12-month period or by more than 10% per increase, only from your next annual renewal (never mid-term), and we will notify you by email at least 30 days before any price change takes effect with a direct cancellation link.
All purchases are covered by our 30-day unconditional money-back guarantee as detailed in our Refund Policy, which meets and exceeds statutory consumer cooling-off rights.
5. Electronic Signatures & User Responsibility
SignHelm is a local document-preparation and signature-stamping software tool. You are responsible for reviewing every placed signature, initials, or text field before saving and for ensuring that your use of handwritten image stamps or electronic signatures complies with applicable laws or counterparty requirements in your jurisdiction (such as the U.S. ESIGN Act, UETA, eIDAS, or agency wet-ink rules). InfoConverge, LLC is not a law firm and does not provide legal advice.
6. Warranty Disclaimer & Limitation of Liability
Except for our express 30-day money-back guarantee and non-waivable statutory consumer rights, SignHelm is provided “AS IS” without warranties of any kind. To the maximum extent permitted by applicable law, InfoConverge, LLC’s total cumulative liability arising out of or relating to your use of SignHelm shall not exceed the total fees you paid for SignHelm in the twelve (12) months preceding the claim.
7. Contact Information
For product, licensing, billing, or legal questions, contact InfoConverge, LLC at support@signhelm.com.