SignHelm Refund & Cancellation Policy
1. 30-Day Unconditional Money-Back Guarantee (New Purchases)
We want you to be completely confident in SignHelm. Every purchase of the $39 SignHelm Desktop One-Time License (and, when available, any optional annual plan) is backed by a full, unconditional 30-day money-back guarantee. If you are not satisfied with SignHelm for any reason within 30 days of your purchase, you may cancel your order and receive a 100% full refund of the purchase price. This 30-day guarantee is in addition to, and does not limit, your statutory consumer right to cancel within 14 days under Paddle.com’s Merchant of Record buyer terms.
2. 14-Day Refund Window on Future Optional Annual Renewals
When optional annual plans ($19/year Updates Renewal or $29/year Pro & Cloud Add-On) are offered, we send an advance reminder email 15 to 30 days before any annual renewal. If an annual renewal charge occurs and you did not intend to continue, you may contact us or Paddle within 14 days after the renewal charge for a full 100% refund of that renewal payment.
3. How to Request a Refund or Cancel
You can request a refund or cancel an order at any time using either of the following simple methods:
- Via Paddle Buyer Support: Click the receipt / buyer support link inside your Paddle invoice email (statement descriptor
PADDLE.NET* SIGNHELM) or visit paddle.net, or - Via Direct Email: Email InfoConverge, LLC at support@signhelm.com with the email address or order/transaction ID used at checkout.
Refunds are processed promptly by our Merchant of Record, Paddle.com, back to your original payment method. When a full refund or chargeback is processed, the corresponding license key and active seat lease are automatically deactivated so the desktop app reverts to the Free Desktop tier (unlimited flat signing remains available).